RETURNS AND REFUNDS
At The Populor we take your feedback seriously and want you to have a fabulous shopping experience.
All our products are handmade and sometimes errors happen and you may receive a damaged or incorrect product.
In such instances we offer return pick up and full refund.
How it works:
1. Upon receiving your order, you have 3 days to request your return and refund.
2. You can connect with us via email or whatsapp to request your return and refund
3. We will arrange for your return pick up within 24-48 hours of your request
4. Please ensure that the products returned are in original packaging and original condition before handing back to the pick up agent.
5. Once your order is picked up you will receive an automated tracking ID which allows you to see the status of your order
6. As the return order arrives in our studio, it is opened and inspected for quality purposes
7. For each return order we make mandatory videos of unboxing for our own records and fairness
8. After the inspection we process your refund amount via UPI.
EXCLUSIVE and SINGLE PIECE PER DESIGN products are NOT eligible for return or refund.
Should you require any further information, please feel free to reach out, we will he happy to help!